Privacy Policy, Terms of Service & SMS Messaging Consent
Privacy Policy
Effective Date: 05/01/2026
Welcome to WB Chimney Services LLC DBA Bollen’s Hearth (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit forms, request services, or communicate with us.
By using this website, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Mailing address
- Service request details
- IP address and browser information
- Any information voluntarily submitted through our forms or communications
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments and services
- Send estimates, invoices, and updates
- Improve our website and customer experience
- Send promotional offers or service reminders
- Communicate via phone, email, and SMS messaging
SMS Messaging & Consent
By submitting your phone number through our website forms, you consent to receive SMS text messages from Bollen’s Hearth, including:
- Appointment reminders
- Service updates
- Promotional messages
- Customer support communications
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
Consent to receive SMS messages is not a condition of purchase.
We do not sell or share your mobile information with third parties for marketing purposes.
Information Sharing
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist in operating our business and website, provided they maintain confidentiality.
We may also disclose information when required by law.
Cookies & Analytics
Our website may use cookies and analytics tools to improve website functionality and user experience.
Data Security
We implement reasonable security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
Contact Information
If you have questions regarding this Privacy Policy, contact:
WB Chimney Services LLC DBA Bollen’s Hearth
770-646-5858
32 John Bollen Road
Bremen, GA 30110
Terms of Service
Website Use
By using this website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.
You agree not to:
- Use the website for fraudulent purposes
- Attempt to gain unauthorized access to website systems
- Interfere with website functionality or security
Services & Estimates
Any estimates or pricing provided through the website are subject to change following inspection, material costs, or project scope adjustments.
Service availability may vary by location.
Intellectual Property
All website content, including logos, text, graphics, and images, is the property of Bollen’s Hearth and may not be copied or reproduced without written permission.
Limitation of Liability
Bollen’s Hearth shall not be liable for any indirect, incidental, or consequential damages arising from use of the website or services.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of the website constitutes acceptance of any changes.
SMS Terms & Conditions
By opting into SMS communications from [Your Business Name], you agree to receive recurring automated marketing and informational text messages.
Message Types
Messages may include:
- Appointment confirmations
- Service reminders
- Customer support
- Promotions and offers
Message Frequency
Message frequency varies based on customer interaction and services requested.
Opt-Out
You may opt out at any time by replying:
STOP
You may receive a confirmation message after opting out.
Help
For help, reply:
HELP
or contact us directly at [Phone Number].
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message and data rates may apply.